Refund policy

At Dot and Doug, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy.

Here are the key points of our returns policy:

  1. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.

  2. Timeframe: You have 30 days from the date of purchase to initiate a return.

  3. Return Process: To initiate a return, please contact our customer support team with your order details. They will guide you through the return process and provide you with a return authorization.

  4. Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

  5. Refunds: Once we receive and inspect the returned item, we will process your refund. Please note that it may take a few business days for the refund to be reflected in your account.

Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged.

For more detailed information or if you have any specific questions about our returns policy, please refer to our dedicated Returns page on our website or reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and stress-free.